IT User Support Engineer

About Us

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic IT User Support Engineer to join our team.

Responsibilities

Provide Level 1 and Level 2 technical support for desktop hardware, operating systems, software, and productivity applications. Diagnose and troubleshoot hardware, software, computer systems, telephony, and network-related issues. Respond promptly to IT support tickets and call-outs, ensuring timely resolution of technical issues.

Manage employee onboarding and offboarding, including workstation setup, account provisioning, access permissions, and hardware installation. Maintain accurate IT asset inventories, including laptops, desktops, monitors, peripherals, and mobile devices. Provide remote IT support, including VPN connectivity, remote access configuration, and troubleshooting for off-site and travelling employees.

Install, configure, and troubleshoot printers, scanners, network connections, and peripheral cabling, ensuring proper cable management. Maintain accurate IT documentation, follow internal policies and procedures, and collaborate with the team to provide 24/7 support when required.

Requirements

3+ years of experience in a similar position. Degree or equivalent experience in Computer Science, Information Technology, or a related field. Knowledge in Microsoft and Linux operating systems. Fluent in English. Resumes must be submitted in English. Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

Wolt Meal Allowance Comprehensive Health Insurance Provident Fund (Upon completion of the trial period) Summer Short Fridays (August) Additional Paid Annual Leave (up to 30 days, based on years of service) Birthday Leave Udemy Business access Gym Membership Referral Bonus Program Additional Support Visa Sponsorship and Relocation Assistance Sounds like you?

Let’s write the next chapter together! All Applications will be handled with the strictest confidentiality.