Aftercare Officer (2 Posts)

KEY RESPONSIBILITIES

• Assist in developing and implementing strategies to support both investment servicing and Aftercare
• Develop and maintain a database of expert contacts and solutions for start-up, operational aftercare, and expansion issues
• Assist in the investor requirements gathering process
• Define and rank established investor requirements for reactive and proactive support
• Segment and target existing investors based on strategic criteria for the proactive aftercare program
• Identify potential upgrade or expansion opportunities in the country and present to assigned established foreign investors for consideration
• Identify investor expansion requirements - document requirements and identify solutions
• Provide investment project support for new establishments, and aftercare support for operational issues or expansion projects
• Create and disseminate communications to inform investors about the Agency solutions
• Establish and nurture international press contacts, in coordination with the PR staff
• Develop, plan and facilitate key investor Executives events/programs/meetings Requirements
• A degree in Business Administration, Management, Marketing, Finance/Banking, Economics, or Real Estate
• A minimum of 3 years’ experience in a client-focused role, preferably with international clients
• Project Management qualification is an added advantage
• Excellent communication skills, both written and oral
• Proficient in English, with additional fluency in Ndebele, Shona, or any other local language
• Knowledge of additional UN languages an added advantage
• Excellent computer skills, with full proficiency in MS Office, internet applications, and database programs