Aftercare Manager

Develop aftercare strategies aligned with national goals Design Investor Aftercare Frameworks and maintain a suite of aftercare reviews, profiling, and dashboard tools that track investor engagement outcomes Develop investor Aftercare service delivery standards and SOPs Develop and maintain a CRM database on Investors Lead and oversee in-person investor engagements and operations of the Aftercare Unit Identify investor business expansion opportunities and investor growth strategies Document and report investor trends and analyze investor cases and industry trends Liaise with the relevant Zimbabwean MDAs, target countries' constituted bodies and government agencies, as and when required Requirements A degree in Business Administration, Business Management, Marketing, Finance\Banking, Economies or equivalent At least 4 years of experience in a client-focused role, preferably with international clients Proficiency in English.

Additional fluency in local languages such as Ndebele, Shona, or any other UN language is beneficial Proficiency in use of CRM Tools, MS Office, internet applications, and database programs is essential Project Management Qualification is an added advantage Database management and analysis Policy and regulatory knowledge Project management and program design Relationship management and client-centric focus skills Diplomacy and interpersonal skills Understanding of FDI & DDI fundamentals