HR Operations Manager

Our client is a well-established multinational organisation operating in the energy and services sector, with a large operational workforce across multiple sites in Singapore. We are looking for an experienced HR Manager to lead their HR Operations and Training functions for the Facility Management business. You will oversee a team of HR and Training specialists and drive improvements across the employee lifecycle, HR governance and training administration.

Working closely with business stakeholders, you will strengthen HR service delivery and support continuous improvement initiatives across the organisation. Lead and Develop the Team Lead and coach a team of 4 HR and Training specialists. Set clear performance objectives, service standards and development plans. Foster a collaborative, customer-centric and continuous improvement culture.

HR Operations Review, streamline and enhance HR processes across the employee lifecycle, including onboarding, employee movements, contract administration and offboarding. Ensure processes are standardised, efficient, compliant and scalable. Identify operational gaps and implement sustainable solutions to improve service delivery and employee experience.

HR Governance and Compliance Review and standardise HR policies, procedures, templates and employee documentation. Develop and maintain HR SOPs, workflows and process guidelines. Ensure compliance with organisational policies and statutory requirements. Training Operations Lead training administration and governance activities.

Establish service standards and performance metrics for the Training team. Monitor training effectiveness and recommend enhancements to training processes. Ensure accurate training records and reporting. Transformation and Continuous Improvement Drive HR operational excellence and process improvement projects. Support HR digitalisation, automation and system enhancement initiatives.

Partner with stakeholders to strengthen HR governance, efficiency and service quality.

Requirements

Degree in Human Resources, Business Administration or a related field. 6 to 8 years of HR experience, preferably within HR Operations, Shared Services or a complex multi-site environment. Proven people management experience. Strong understanding of HR operations and employee lifecycle processes. Experience driving process improvement, governance and operational transformation.

Strong stakeholder management and project management skills. Proficiency in HR systems and Microsoft Office applications. Timeo-Performance Pte Ltd IMD International Search Group

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