Business Office Coordinator

Position Overview

Assists the Business Office Manager with administrative, billing, financial and recordkeeping functions of the business office, including payroll, billing and accounting in accordance with all laws, regulations and facility guidelines.

Basic Qualifications

High school diploma or equivalent is required. Associate degree in Business Administration, Accounting or related area is preferred. Skills & Requirements: Must possess the ability to read, write and speak the English language, must be patient, friendly, courteous and respectful to residents in any situation, including difficult ones; must be able to make independent decisions when necessary; must have the ability to follow business office guidelines as outlined by the facility; must be able to move frequently throughout the workday; must be able to lift 20 lbs floor to waist; lift 10 lbs waist to shoulder; lift and carry 20 lbs; and push/pull 20 lbs.

Experience: Minimum of one year experience in an office setting is required and long-term care experience is preferred. Working Conditions Primarily works in an office setting and throughout the facility; bends, lifts, sits, stands and moves frequently throughout the shift; deals with frequent interruptions and possibly upset residents and family members; works regularly scheduled shifts with possible weekends, holidays and other hours based on resident needs; primary responsibility is service to the residents but also deals with visitors, government personnel, etc.

; participates in required continuing education programs; subject to odors, falls, burns and exposure to infectious diseases, waste, etc., including AIDS and Hepatitis B viruses. Competencies of Position \ Professionalism: Reports to work on time and as scheduled; works in unison with all staff; displays a willingness to help others; embraces constructive criticism; presents a friendly and professional attitude.

Resident Rights : Promptly reports resident grievances to supervisors; treats all resident care information with confidentiality; continuously monitors assigned areas to ensure residents are treated fairly and with dignity and respect at all times. Organizational and Leadership Skills: Ability to multi-task and is detail-oriented; possesses the ability to effectively prioritize matters promptly and appropriately; understands the importance of follow-up; ability to solve problems and treat each situation fairly; is calming during a crisis situation.

Safety Awareness: Follows safety program guidelines; immediately reports accidents and incidents to supervisors; identifies unsafe working areas and promptly reports to supervisors; promotes safety by working as safely and efficiently as possible; consistently follows infection control and universal precautions and other guidelines; identifies and corrects or reports hazardous conditions to supervisors; understands facility emergency and evacuation protocols.

Customer Service : Treats all residents, families, co-workers and supervisors with dignity and respect and takes initiative to exceed customer expectations; professionally represents the facility, self and position to visitors and residents; demonstrates a positive attitude and willingness to help to all visitors and residents; remains sensitive to all needs through listening, observing and responding appropriately for the position held.

Essential Job Duties

1. Assists the Business Office Manager with the operations of the business office, in conjunction with facility guidelines and budgetary expectations.
2. Accurately and timely prepares and submits Medicare, insurance and private billing.
3. Records ancillary charges as defined by facility guidelines.
4. Oversees the accounts receivables function.
5. Posts payments and charges to resident accounts timely and accurately.
6. Assists with month-end closing to ensure timely and accurate reporting.
7. Assists with overall supervision of the business office and provides guidance to the business office staff in the absence of the Business Office Director.
8. Maintains a positive working relationship with vendors and contractors.
9. Assists with reconciliation of facility check registers, petty cash and patient trust accounts in accordance with company guidelines and federal/state laws and regulations. Other Job Duties
10. Assists with the preparation of daily deposits.
11. Provides assistance to residents, family members and other visitors.
12. Assists in recordkeeping as directed by Business Office Director.
13. Creates letters, reports and other correspondence on behalf of the business office.
14. Provides assistance with filing of invoices, personnel information, etc.
15. Makes deposits, as needed.
16. Distributes mail to the appropriate source.
17. Participate in a variety of meetings, in the absence of the Business Office Manager.
18. Discusses and provides information to residents and families in a professional manner.
19. Participates in a variety of meetings.