Patient Support Representative

Description JOB SUMMARY: Patient Support Representative/ “Front Desk” works in the office as a general point of contact for all clients, providers, and third parties contacts.

KEY RESPONSIBILITIES

Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs. Returning client, provider and third party calls in a timely manner. Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.

Scheduling appointments. Provide a welcoming first impression of the organization. Client check in and complete full registration process. Experience with verifying client insurance is preferred but not required. Collecting payments. Verifying insurance information.

Requirements

Sending and following up on messages between client’s and providers/clinical staff members via EHR Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff. Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.

Verifying information on file and updating said information as necessary. Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions. Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments. As appropriate, triaging phone calls and following up on client’s requests.