Administrative Executive, HMG/BSCC

[What the role is] Administrative Executive, HMG/BSCC [What you will be working on] Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters. Promote, educate and guide callers on the use of HDB’s e-Services Provide case-specific advice and quality customer service to customers over the phone Keep abreast with latest policies and procedures so as to provide accurate information to customers Resolve customer’s queries effectively and escalate problems promptly Work as a team to ensure that call centre service KPIs are met Any other tasks assigned [What we are looking for] Possess effective telecommunication & strong customer service skills Have a passion to deliver customer-centric service Proficient in English and another language Can size up customers’ enquiries accurately and document them quickly in the system Can handle stressful situations appropriately Be meticulous and independent Experience in customer service or call centre will have an added advantage Successful candidates will be offered a 1+1 year contract.