Assistant Service Manager - Forest Lake, MN

Assistant Service Manager – Forest Lake, MN Summary The Assistant Service Manager is responsible for aiding the Service Manager in leading and managing a team of technicians to ensure seamless operations for our customers. Strong customer relations and satisfaction are essential components of this role.

Essential Duties and Responsibilities

Support the Service Manager in overseeing daily shop and field service operations, ensuring safety, productivity, and customer satisfaction. Coordinate technician scheduling, workflow, and resources to maximize efficiency and minimize equipment downtime. Monitor work in progress and completed jobs to ensure quality standards, timely completion, and accurate billing.

Assist customers with service-related inquiries, scheduling, and resolution of service concerns. Review warranty claims and documentation for accuracy and compliance with manufacturer requirements. Maintain a safe, organized, and efficient shop environment while promoting company safety policies. Collaborate with technicians, parts personnel, sales teams, and manufacturers to resolve equipment issues and support customer needs.

Ensure proper handling of parts, company assets, and service-related documentation. Communicate operational issues, customer concerns, and performance opportunities to the Service Manager. Demonstrate and reinforce the company's core values while supporting departmental goals for customer satisfaction, employee engagement, and profitability.

Education and Experience

High school education or GED equivalent required. Technical, vocational, trade school education or equivalent is preferred. Heavy equipment mechanic experience, a plus. 2+ years of shop management experience preferred. At American State Equipment, we invest in our people and set them up to succeed, for today, tomorrow, and beyond.

Competitive salary. Comprehensive benefits include health, dental, and vision. 401(k) with company match. A supportive team and leadership that invests in your success. Apply Today! Join a company where your skills are valued, your voice heard, and your growth is supported. Be part of a team that is built to last.