IT Helpdesk Technician

SUMMARY: Responsible for providing the initial technical assistance, either via telephone or email with enterprise computer and technology users for the purpose of break/fix resolution, or escalation to the I.T. support staff,

ESSENTIAL DUTIES AND RESPONSIBILITIES

Installs selected software, maintaining proper security levels and access rights. Ensures the quality of systems operations in all areas of the casino by communicating with all levels of systems users and offering direction and assistance as needed. Coordinates work flow to ensure effective overall operations in the I.T. Department. Facilitates the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings. Ensures a maximum level of service and satisfaction