Senior Manager, Business Operations - Marketing

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Senior Manager of Business Management – Global Marketing serves as the strategic and operational right hand to the Senior Vice President of Global Marketing, acting as a force multiplier across the leadership team & reports to the Director of Business Management across Publishing. This role translates overarching marketing vision into disciplined operating rhythms, drives strategic alignment across executive leadership, and ensures the flawless execution of key business priorities.

This position is built for an autonomous operator who excels at cutting through ambiguity, anticipating executive needs, and driving cross-functional alignment without formal line authority.

Key Responsibilities

Executive Operating Rhythm Orchestrate Executive Rhythm of Business: Manage the SVP’s operating rhythm—including leadership staff meetings, strategic and business reviews, C-suite briefing preparations, and organizational all-hands. Maximize Executive Meeting Impact: Serve as the executive air-traffic controller for teams surfacing work to the SVP, ensuring proposals arrive at the proper altitude, at the right time, and with crisp, decision-ready content.

Drive Decision-Making and Action: Transform routine discussions into high-leverage decision forums; clarify objectives, and track critical commitments to closure. Cross-Team Integration: Proactively identify friction points and interdependencies across marketing and publishing functions, establishing seamless bridges so distributed teams move in lockstep.

Strategy Operationalization Agility Fund Governance: Operationalize and govern the Marketing Agility Fund (flexible marketing budget) for dynamic resource deployment. COE Program Ingestion: Serve as the primary integration bridge for Centers of Excellence (e.g., Community, AI/Mar. Tech, Analytics), ensuring COE recommendations are value added and easily consumable for the Marketing organization.

Team Adoption of Enterprise Programs: Evaluate proposed programs, processes, systems to ensure solutions are aligned with business needs and the roll out and adoption respects the bandwidth of frontline franchise teams. Team Administration & Talent Enablement Resourcing: Collaborate proactively with People Experience and leadership on resourcing and headcount planning (S&R), managing talent allocations, requisition prioritization, and role approvals across the marketing footprint.

Discretionary Budget Oversight: Manage discretionary operating budgets (T&E, training, contractors, temporary staffing), balancing team empowerment with financial discipline. Talent Development & Recognition: Spearhead initiatives that spotlight team achievements, foster continuous capability building, and enhance leadership visibility.

Executive Communications & Storytelling High-Impact Visual Presentation: Author and design executive presentations, board materials, and C-suite briefing decks, synthesizing complex operational and commercial data into compelling visual narratives. Executive Messaging: Ghostwrite organizational announcements, strategic memos, and leadership addresses on behalf of the SVP.

Experience & Skills Preferred 7+ Years of Progressive Experience: Proven background in Marketing, Business Operations or Chief of Staff roles within complex, matrixed organizations. Business & Commercial Acumen: Strong command of core marketing, commercial, and financial drivers (budgeting, forecasting, ROI) to serve as a credible strategic advisor to the SVP.

Executive Presence & Influence: Demonstrated success counseling, aligning, and influencing VP- and C-suite stakeholders through trust and competence rather than seniority. Operational Rigor & Strategic Agility: Ability to fluidly toggle between high-level enterprise strategy and granular execution without sacrificing momentum or accuracy.

Executive Storytelling & Altitude: Exceptional written and visual communication skills, with demonstrated mastery in distilling complex information into crisp, executive-ready presentations and memos. Cross-Functional Fluency: High operational versatility across Marketing, Commercial, Finance, Legal, and People Experience to unblock roadblocks and accelerate delivery.

Change Leadership & Adoption: Track record of landing operational frameworks, governance cadences, and behavioral shifts across busy, cross-functional teams. Discretion & Executive Judgment: Absolute professional maturity, discretion, and confidentiality when handling sensitive corporate and personnel matters.

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.