SME - Utility

Position: Subject Matter Expert (SME) – Utility/Infra Department: Telecom – Operations & Maintenance (O&M) Location: Hyderabad Experience: 10–15 Years Qualification: B.E./B.Tech in Electrical & Electronics Engineering (EEE) – Mandatory J o b Summary The Utility SME is responsible for managing utility operations, ensuring high network availability, leading field teams, maintaining utility infrastructure, and ensuring compliance with quality and safety standards.

The role involves planning, execution, troubleshooting, stakeholder management, and continuous improvement of utility operations across telecom sites.

Key Responsibilities

Lead and manage utility field teams to ensure maximum network uptime. Plan and execute utility infrastructure activities, including power systems and small cell utility support. Monitor preventive and corrective maintenance activities across telecom sites. Ensure compliance with SLAs, KPIs, and operational standards. Coordinate with internal teams and clients for issue resolution and project execution.

Identify utility risks and recommend appropriate corrective actions. Prepare technical documentation, reports, and MIS. Monitor utility alarms and ensure timely closure. Ensure adherence to Quality, Health, Safety, Environment (QHSE), and fire safety guidelines. Drive continuous improvement initiatives to optimize utility performance and energy efficiency.

Support audits, inspections, and client reviews.

Required Skills

Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Good communication and stakeholder management skills. Sound knowledge of telecom utility systems, DGs, batteries, SMPS, electrical panels, and power infrastructure. Knowledge of preventive and corrective maintenance practices.

Experience in KPI monitoring, SLA management, and reporting. Proficiency in Microsoft Excel, PowerPoint, and MIS reporting.

Preferred Skills

Experience in Telecom Infrastructure Operations & Maintenance. Knowledge of energy optimization and utility management. Strong client management and coordination skills.