Operations Supervisor - Full Time

Operations Supervisor

• Full Time Department: Customer Service and Safety Employment type: Full-time, salary exempt Work Schedule: varied hours including weekends, evenings and holidays Reports to: Operations Manager and Director Summary: this position manages the Floor Staff and Facilities departments, their performance and attendance, as well as the continuous customer service interactions with our guests.

Essential Duties and Responsibilities

Assign staff to daily positions, establish attracting rotations/schedules for daily staff Close and lock-up museum daily Friendly approach to customer service by greeting each guest they encounter Maintain knowledge of and consistently enforce the rules and regulations of the museum (including attraction requirements such as height restrictions, weight restrictions, proper riding position, etc.)

Assist customers in safely riding attractions Communicate with management and other employees, including use of two-way radios Be attentive at all times Maintain a clean and safe work environment for customers and other employees Provide superior guest service to all customers in a polite and expedient manner Assist customers with all questions regarding City Museum including facility layout and amenities Maintain knowledge of the rules and regulations of the museum (including attraction requirements such as height restrictions, weight restrictions, proper riding position, etc.)

Perform zone walk through and ensure zones are maintained to museum standards Follow all museum policies and procedures Other duties as assigned Qualifications: Applicants must be 18 years of age or older Ability to provide guidance and supervision to staff members Ability to communicate effectively with public, customers, and staff members Be aware, attentive, and work well with others Energy and enthusiasm for long days Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection Must be able to work: days, evenings, weekends and holidays to meet business needs Approachable and outgoing Physical Requirements: Must be able to stand for extended periods of time Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.

Ability to climb stairs