Insurance Coordinator

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a Fixed Term Position until 30 June 2027 The Insurance Coordinator manages insurance and Disaster Recovery Funding Arrangements (DRFA) claims to support the recovery of Victoria’s road network following floods, storms and other natural disasters. The role ensures claims are accurate, timely and compliant with requirements.

Key responsibilities include

coordinating complex claims, managing resources and improving claims processes. The role builds relationships with internal teams, government agencies and contractors, resolves issues and manages risks. It also provides expert advice, prepares evidence-based briefings and recommendations, and escalates significant matters to support informed executive decision-making.

What we’re looking for You’re someone who: Influences and gains stakeholder support for proposals by building trust, securing buy-in and using evidence and expert advice. Effectively plans and manages team resources, aligning workforce capability and priorities with organisational objectives. Takes a strategic, whole-of-system approach to planning, translating long-term direction into practical team and individual actions.

Builds a collaborative culture, encouraging knowledge sharing and partnerships across teams to achieve shared outcomes. Applies critical thinking and an outcomes-focused approach to solve complex problems, improve processes and deliver positive, measurable benefits for the community. Click here to access the Position Description.

Qualifications

A relevant tertiary degree in business, engineering or public policy or extensive relevant experience(mandatory). Experience in insurance claims or general process management (desirable). Drivers licence (mandatory). Pre-employment checks and employment conditions Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. How to apply Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

Applications close at 11.59pm on Monday, 16 November 2026. Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. For further information about the role, please contact Brendan J Devlin, Director Disaster Recovery & Assessment, at brendan.

[email protected]. Redeployees If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy Important information If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.

g., large print), please contact us. We're here to support you.