Senior Executive, Client Grants - Enquiries

This role is responsible for managing client enquiries, resolving escalated cases, supporting nursing homes with scheme-related transactions, handling status requests, engaging stakeholders, performing secretariat duties, and maintaining workflow documentation. Investigate and resolve client enquiries and escalated cases, including disputes and alleged fraud.

Support nursing homes with scheme-related transactions such as applications, payments, admissions, and discharges to ensure proper grant usage. Handle status requests by responding promptly to stakeholders and ensuring necessary approvals are obtained before releasing information. Build and maintain strong relationships with stakeholders including MOH, MOM, CPF Board, and nursing homes.

Serve as the main point of contact for nursing homes, ensuring all enquiries are acknowledged and addressed. Maintain accurate workflow documentation, SOPs, and archival records for decision-making reference. Engage stakeholders regularly to facilitate effective communication and collaboration. Perform secretariat duties, including recording meeting minutes and assisting with ad hoc assignments.

Job Requirement: Degree in business management or any discipline with minimum 3 years of working experience. Good interpersonal skills and able to engage stakeholders and manage complex customer service/ feedback related issues. Possess excellent writing, verbal communication and customer service skills, with the passion and patience to serve the seniors Able to keep calm and composure at high pressure situation.

Good problem-solving skills to achieve the best outcome for the client and service provider. Able to work independently and as a team player, with motivation to learn and progress as a team Adaptable to changes