Analyst, Guest Experience

Reporting to the Director, Guest Experience, the Analyst, Guest Experience manages the measurement, analysis, and reporting work that supports Colonial Williamsburg's enterprise-wide guest experience. The Analyst maintains reliable metrics, dashboards, executive summaries, and operating-area reports so that leaders can understand performance, identify emerging concerns, and take timely action.

The position serves as the primary day-to-day contact for the external vendor providing guest experience measurement services. The Analyst coordinates data collection and delivery, monitors vendor performance, validates outputs, resolves routine issues, and ensures that survey and measurement products meet Colonial Williamsburg's reporting needs and quality expectations.