Job description
Job Description Work closely with teachers to understand the progression of the students and provide actionable feedback to the parents. Providing excellent customer experience to increase customer satisfaction, growth, and retention rate. Develop and follow up with the customers and maintain a strong relationship. Work towards achieving service excellence and meeting monthly KPI.
Requirement Minimum 1 - 2 years of working experience in customer service, teaching, call center, telesales, and/or account management field. Excellent communication skills. Highly customer-centric in understanding and profiling customers’ needs. Able to work independently and as a team player. Able to read, write and communicate in both Mandarin to handle Mandarin-speaking customers.
Resourceful and able to perform well under pressure. Experience working in an educational environment will be advantageous. Experienced candidates will be considered for a senior role. Entry-level candidates with great enthusiasm and willingness to learn are welcome to apply.