General Manager

About the Role

As a General Manager, you’re at the helm of a fast-paced, dynamic environment where leadership isn’t just a title, it’s a way of life. We’re looking for high-performing, relationship-driven leaders who thrive in an energizing, competitive atmosphere. You’ll set the standard for success, empowering your team to push further, reach higher, and achieve more; all while creating an environment where members feel at home and motivated to be their best.

This isn’t just another job—it’s a career with purpose. At Defined Fitness, hard work is rewarded with competitive bonus plans, career advancement opportunities (think District Manager and beyond!), and the chance to grow with a company that’s expanding its footprint.

Minimum Qualifications

Minimum of two (2) years’ management experience in service, health, fitness or related industry Bachelor’s degree in business administration or related field preferred Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment Strong verbal, written, and interpersonal communication skills Must hold a valid NM driver’s license (acceptable record) and means of transportation (registered and insured) PC literate, including Microsoft Office and various other products such as ABC and Gym.

Sales Learn and pass company processes including sales tour, telephone inquiry, and membership cancellation/freeze. Must be able to work evenings and/or weekends as needed Performance Metrics: Personal KPIs Daily Calls: 25 Daily Booked: 4 Daily Shows: 3 Daily Closed: 2 Referrals: 2:1 Ratio 3-pack Attachment: 20% Club KPIs Daily Calls: 150 Daily Booked: 15 Daily Shows: 12 Daily Closed: 10 Referrals: 2:1 Ratio 3-pack Attachment: 20% Operations KPIs MXM Cleanliness: 8.

6 or above MXM Cleanliness: 8.6 or above Club Audit Score: 80% or higher Responsibilities: Timely and accurate completion of weekly deposits Thoughtful leader and a confident decision-maker who drives our team to develop and be productive, while ensuring our sales are on the rise Synchronize department heads to achieve club goals and benchmarks Coordinate payroll for all team members in a timely manner Address and resolve all complaints, comments and suggestions Promote positive and collaborative work relationships and an enjoyable work environment Enhance and uphold company standards of cleanliness, professional service and staffing Inventory management throughout the club Complete training and identify methods to improve efficiency and effectiveness Manage the hiring, evaluation, discipline action and training of new and current team members Monitor the need for new eq uipment and other facility improvements Other duties as assigned Physical Requirements: Must be able to stand and/or walk for up to eight (8) hours at a time Must be able to lift and carry approximately 50 pounds Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write Benefits: Bonus and commission incentive opportunities Paid Time Off/Sick Leave Gym Membership (full access to our gym facilities at no cost to team members) Staff Pass Memberships (complementary membership for family & friends) Discounted Personal Training Sessions Comprehensive medical, dental and vision plans Pet Insurance Life / AD&D Insurance Long-term Disability 401(k) retirement plan (subject to eligibility requirements) Mon-Thurs: 9AM-7PM, Fri: 8AM-6PM