Customer Support Executive – Voice Process

Customer Support Executive – Voice Process (English + Hindi) industry: ITES / BPO / Customer Support Job Type: Full-Time | Work From Office (WFO) Job Overview Cognizant is hiring enthusiastic and customer-focused candidates for its Voice Process. The role involves handling customer queries, moderating online listings, verifying information and ensuring accuracy and customer satisfaction.

Key Responsibilities

Handle customer interactions through voice support in English and Hindi. Review and moderate online listings while maintaining 98%+ accuracy. Ensure tasks are completed within defined SLA/TAT timelines. Verify information and make accurate updates on map platforms. Monitor individual performance and achieve assigned targets.

Maintain high customer satisfaction and minimize escalations. Identify process improvement opportunities and report them to supervisors.

Requirements

Any Graduate Experience: Freshers and candidates with 0–11 months of experience. Languages: Good English and Hindi communication skills. Typing Speed: Minimum 30 WPM. Computer Skills: Basic knowledge of computers and MS Office. Basic knowledge of maps, navigation and geography is preferred.

Benefits

₹2.80 LPA Approx. Monthly In-hand: ₹17,500 Work Details Shift: Rotational shifts Working Days: 5 days a week Week Off: 2 rotational week-offs Work Mode: Work From Office (WFO)