Implementation Engineer (US)

About the Role

This is a permanent role with one of our clients. Location: Dallas, TX / Las Vegas, NV / Hebron, KY (near Cincinnati) The Implementation Specialist II plays a critical role in the successful launch and execution of 3PL warehouse operations. You’ll lead the implementation of new 3PL warehousing and fulfillment projects across the US and Canada, overseeing launch plans, coordinating stakeholders, and managing expectations throughout the process.

You’ll be responsible for ensuring projects are delivered successfully, on time, and to the expected standards, while also identifying opportunities for continuous improvement across our client’s 3PL warehousing operations. Most Important Oversee the successful execution of facility design, including layouts, labor planning, pick & pack workflows, and WMS configuration and automation Manage the entire implementation process, ensuring all aspects are aligned with project goals and timelines Engage with internal teams and new and existing Stord customers to ensure a successful launch and ongoing satisfaction Serve as a key partner to ensure ongoing needs are being met according to standards provided Build easy-to-understand Supplier & Customer playbooks to ensure a successful handoff between the 3PL and the Operations Team Identify and mitigate risks and capitalize on opportunities throughout the implementation process Continuously improve implementation methodologies and processes based on feedback and industry best practices Provide training and support to internal and external stakeholders to ensure seamless operations post-implementation Must haves: Warehouse or WMS implementation experience Strong understanding of e-commerce fulfillment processes Ability to manage complex projects, including facilitation of cross-functional planning and execution Excellent planning, organizational, and time management skills Experience managing various teams and stakeholders Strong written and verbal communication skills Risk and opportunity mitigation and management experience Proven ability to adapt to dynamic environments and manage multiple priorities simultaneously Bonus Points Bachelor's Degree in Business, Supply Chain Management, or a related field 3-5 years of experience within Supply Chain or Logistics Direct experience with WMS or warehouse implementation Familiarity with cloud-based platforms and SaaS solutions Certification in project management (e.

g., PMP, PRINCE2) Experience working in a startup environment