Senior Executive, Development and Appeals Operations

This role drives the planning, development and implementation of Primary Care Grants. The ideal candidate will work collaboratively with internal and external stakeholders to translate policy requirements into operational processes, support system development, and ensure effective implementation and ongoing delivery of scheme operations.

Key Responsibilities

Translate policy requirements into operational requirements and design end-to-end workflows to support scheme implementation Gather and document business requirements for system development and enhancements and participate in user acceptance testing to ensure operational requirements are met. Develop and maintain Operational Frameworks, Standard Operating Procedures (SOPs), guidelines and other operational documentation.

Identify opportunities to streamline, automate and improve processes to enhance efficiency and governance. Support the stabilisation and continuous improvement of operations, including the identification, tracking and resolution of system defects by the systems team. Develop and maintain clinical assessment checklists and related operational requirements for clinical appeals.

Process clinical appeals and facilitate timely review of clinical appeals by the Clinical Review Panel and Ministry of Health (MOH). Support as the covering officer for the end-to-end monthly disbursement, ensuring that payments are processed accurately and within stipulated timelines. Job Requirements Degree in any discipline.

Candidates with degree in Engineering, Accountancy, Economics, Business or Statistics or related fields will have an advantage. Relevant experience in managing finance, grant, or audit related operations is an added advantage. Possess strong analytical thinking skills and high level of integrity. Resourceful, detailed, meticulous, and able to multi-task and work efficiently in a fast-paced environment.

Self-motivated and able to work independently while contributing effectively as a team player. Proficient in Microsoft Excel and comfortable with huge data sets.