Front Desk

About the Role

This role serves as the face of Backland . You’ll welcome guests, handle front desk duties, assist other departments, and support guest services. What You’ll Do Welcome and assist guests Handle guest questions, concerns, and special requests Answer the phone and make reservations Make judgment calls with confidence and care Maintain cleanliness of the lobby area Assist other departments as needed Setup and maintain continental breakfast What We’re Looking For Natural leadership through calm presence Exceptional service instincts Ability to make thoughtful decisions independently Strong communication and situational awareness Comfort being accountable for the guest experience