AWS AI & Cloud Engineer I / II / III

AWS AI & Cloud Engineer I / II / III – Contact Center Solutions Service AI Enablement (Nova) – Retail Solutions We are seeking AWS AI Engineers (Engineer I, II, or III) to join Nova, our Service AI Enablement team. We’re looking for someone who’s eager to learn about AI and help take the customer experience to the next level.

The ideal candidate is excited to be part of a transformation that brings technology and business together through strong collaboration, frequent releases, and a test-and-learn mentality. Nova builds generative AI solutions on Amazon Connect, the cloud contact center platform supporting Mutual of Omaha’s customer service operations across our Life, Senior Health, and Health & Annuity businesses.

You will work with emerging AWS AI services to create more intelligent, intuitive experiences for our customers and associates. Beyond Cloud Engineering technologies, we value how you approach problems and work with others. You have a learn-on-the-job mindset and are excited to keep pace with rapidly changing AI and cloud technologies.

You are comfortable experimenting, prototyping, learning from results, and iterating quickly, and you approach new technology with curiosity and a willingness to continuously learn. You are a team player who collaborates and communicates well, openly shares knowledge, considers other points of view, and helps others succeed.

You take ownership and have a strong focus-to-finish mentality , following work through from idea to a reliable, production-ready solution. You balance innovation with reliability, security, maintainability, and practical business value. You are self-motivated and comfortable working through ambiguity rather than waiting for every requirement to be defined.

You approaches new technology with curiosity and a willingness to continuously learn. WHAT WE CAN OFFER YOU: Estimated Salary, based on level: Engineer I: $110,000 - $115,000 Engineer II: $130,000 - $135,000 Engineer III: $150,000 - $160,000 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays.

See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO

Create and deliver innovative AI-powered solutions on AWS , leveraging services such as Amazon Connect, Amazon Bedrock Agent. Core, and other emerging generative AI capabilities to help solve complex business challenges. Design engaging customer and associate experiences using generative AI, conversational AI, automation, and agentic workflows that make interactions more intelligent and intuitive.

Contribute to the evolution of contact center experiences by designing, developing, and enhancing solutions built on Amazon Connect and complementary AWS services. Apply prompt engineering best practices to continuously improve the quality, accuracy, and effectiveness of AI-driven solutions. Develop scalable serverless applications and integrations using AWS Lambda and other cloud-native services to support business initiatives.

Build and maintain cloud infrastructure through Infrastructure-as-Code , using AWS CDK and modern cloud engineering practices to promote consistency, reliability, and agility. Collaborate through GitHub-based development workflows , including source control, peer reviews, knowledge sharing, and continuous improvement practices.

Connect systems, applications, and data across the enterprise by integrating Amazon Connect, AI services, APIs (Mule. Soft), and business platforms to deliver seamless end-to-end solutions. Explore emerging AWS and AI technologies with curiosity and creativity , identifying opportunities to quickly translate innovation into meaningful business value.

Partner in resolving technical challenges across multiple layers of the technology stack , including applications, integrations, AI services, and cloud infrastructure. Work closely with architects, developers, product owners, business stakeholders, and technology partners to deliver impactful solutions and shared success.

Take ideas from concept to reality , helping guide solutions through experimentation, implementation, production readiness, and ongoing enhancement while championing continuous improvement.

WHAT YOU'LL BRING

Experience working with modern cloud technologies such as Amazon Connect, Amazon Bedrock, AWS Lambda, Mule. Soft APIs, generative AI, CRM platforms (e.g., Salesforce), or other enterprise technologies to create seamless customer and employee experiences. Experience, exposure to, or a strong interest in building AI agents and agentic applications on AWS, including solutions that leverage Amazon Bedrock Agent.

Core and related services. Experience working with modern integration methods such as APIs, event-driven solutions, and serverless architectures using cloud-native approaches. Understanding of CI/CD pipelines and automated deployment practices that support reliable, scalable, and efficient software delivery. Demonstrated ability to help evolve ideas from proofs of concept and prototypes into production-ready solutions that provide measurable business value.

Appreciation for the principles of responsible AI, security, observability, reliability, and operational excellence , with an interest in applying these practices to enterprise AI solutions. Strong collaboration and communication skills, with the ability to partner effectively across technical and business teams to deliver innovative outcomes.

A growth mindset, curiosity for new technologies, and enthusiasm for learning and applying emerging AWS and AI capabilities. PREFERRED: AWS CDK, ideally in TypeScript TypeScript, JavaScript, or Node.js development Amazon Connect or other contact center platform experience GitHub Actions or similar CI/CD tooling Hands-on experience with Amazon Bedrock or other generative AI services SUCCESS IN THIS ROLE: Success isn’t just about knowing today’s AWS services.

We are looking for someone who can learn what comes next . Technology in this space evolves quickly, and our organization is still learning. The ideal candidate is eager and motivated to be at the forefront of that journey. The right candidate will be able to explore emerging technologies, rapidly build prototypes, determine what works, collaborate with the team to improve the solution, and ultimately carry the work across the finish line into production.

This is an ideal role for someone who enjoys being close to emerging technology but is equally motivated by getting solutions implemented and delivering measurable business value. We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process , email our Talent Acquisition area at careers@mutualofomaha.

com . Please allow at least one week from time of applying if you are checking the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers . Legitimate communications will come from ' @mutualofomaha.com .' We never request sensitive information or extend job offers without conducting interviews.

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