3 Technical Customer Support agents

We are one of only 65 companies worldwide that deliver WhatsApp Business Solutions. Our mission is to help companies all around the world focus on providing their services and growing their business instead of being flooded with untraceable messages from their customers. We believe that a seamless, traceable and automated way of contacting leads and customers is key for productivity and growth.

Let's be honest, how many times do you check your email for answers from a provider compared to how many times you open WhatsApp per day? Our Customer Success team is responsible for helping customers achieve their goals using WhatsApp to: ​ Provide technical and usage support, tier 1 and tier 2 Understand client needs and create actions to improve engagement Find new market opportunities based on user demands, and provide feedback to the development, mkt and sales teams for their review Churn: Active reach-out to reactivate churned customers (reactive) Churn: Launch continuous action to prevent churn (proactive) Work with the technical team to continuously automate customer success tasks to improve scalability Requirements Demonstrated experience in a similar role, with direct contact with customers for technical support Demonstrated experience reading or understanding code logic with personal or professional projects; it can be related to programming or even creating sophisticated spreadsheet formulas.

Language: Spanish and English, native or full professional proficiency; fluency in both languages is a must. Please do not apply if you cannot prove fluency. Ability to work with other cultures Outstanding communication skills (written and oral) You are a doer, proactive, and adaptable with the ability to work independently Relevant analytical skills Comfortable in a fast-paced environment Benefits A competitive salary Work with one of the fastest growing markets: WhatsApp technology Consolidated work team that is open to share and help you grow Co-workers and customers on 5 continents The opportunity to execute and implement your own ideas and initiatives HQ in Valencia, Spain or Mexico City, Mexico