BDC Agent

Job Summary

The BDC Sales Agent is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Essential Job Duties and Responsibilities: (Additional duties as assigned) Handle all guest inquiries with a focus on 100% guest satisfaction.

Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit dealership. Project a friendly and helpful demeanor while answering questions and inquiries from guests and providing general or related vehicle sales information. Maintain and communicate exceptional product and inventory knowledge to our guests.

Gather and track all guest data as directed; accurately enter BDC database. Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives. Facilitate timely follow up on all internet leads as directed by management and/or procedures. Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

Partner with BDC Manager on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests. Required Experience and Education: High School Diploma or GED. One year dealership experience required. Additional Requirements: Valid New York State Driver License.

Required Skills

Communication and interpersonal skills. Time-management and organizational abilities. Problem-solving and critical thinking abilities. Attention to detail. Financial and accounting knowledge. Automotive sales and customer service knowledge. Equipment, Machines and Software Used: Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.

Physical and Mental Requirements: Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb and perform repetitive motions of the hands and/or wrists. Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift.

Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives Physical Exertion: Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Light exertion can involve sitting, walking and/or standing most of the time.

Environmental Conditions: Work is performed in a dealership setting (lot, showroom, service department and offices). Occasional weekend and evening hours are required. Hazards and Safety Precautions: Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting. Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

Disclaimer: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

The firm reserves the right to add to or revise an employee's job duties at any time at its sole discretion. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.