Automotive Service Advisor / Writer

Job Details: Level: Experienced, Job Location: WINNER DOVER LLC

• Dover, DE, Position Type: Full Time, Salary Range: $40000.00 - $60000.00Salary, Travel Percentage: None, Job Shift: Day, Job Category: Automotive, Service Advisor Winner Ford / Hyundai | Dover, DE Deliver Exceptional Service. Build Lasting Relationships. Grow Your Career. Winner Ford / Hyundai is looking for an experienced Service Advisor who thrives in a fast-paced dealership environment and enjoys helping customers while working alongside an elite team of certified technicians. If you're organized, customer-focused, and ready to build a long-term career with a dealership that invests in its people and technology, we'd love to meet you. WHERE YOU WIN At Winner Ford / Hyundai, we're committed to delivering an outstanding customer experience—and that starts with hiring exceptional people. If you're looking for a dealership that offers modern facilities, industry-leading support, performance incentives, and opportunities to grow your career, Winner Ford / Hyundai is the place for you. State-of-the-Art Facility Temperature-controlled shop Latest diagnostic equipment and technology Work alongside fully certified manufacturer-trained technicians Earn More Competitive compensation Performance-based bonus opportunities Manufacturer incentive and bonus programs Work-Life Balance We believe great employees perform their best when they have the time to enjoy life outside of work. Our scheduling and team approach support a healthy work-life balance. Career Growth Ongoing manufacturer training Professional development opportunities Supportive leadership invested in your long-term success Family Culture At Winner Automotive, you'll become part of a team that values respect, collaboration, and integrity. We work together, support one another, and celebrate success as a team. THE DAY TO DAY Customer Experience & Relationship Management Serve as the primary point of contact for customers throughout the entire service experience. Build trust by listening to customer concerns and communicating repair recommendations clearly and professionally. Deliver an exceptional customer experience from vehicle check-in through delivery and follow-up. Manage customer expectations while providing accurate updates on repair progress and timelines. Recommend maintenance and repair services that protect the customer's investment and ensure vehicle safety. Service Coordination & Operations Create accurate repair orders by gathering customer concerns and diagnostic information. Coordinate with our fully certified manufacturer technicians to ensure efficient diagnosis and timely repairs. Schedule appointments, monitor repair status, and communicate updates throughout the repair process. Review estimates, warranty coverage, and service contracts with customers. Work closely with Parts and Service teams to maintain an efficient workflow. Organization & Continuous Improvement Manage multiple repair orders while maintaining exceptional attention to detail. Document customer concerns and technician recommendations accurately. Stay current on Ford and Hyundai products, repair procedures, and manufacturer programs. Support dealership goals by maintaining high customer satisfaction and retention.

Qualifications

THE RIGHT FIT Experience Required Minimum one (1) year of Service Advisor experience in a franchise automotive dealership is required. Previous sales experience or customer-facing experience is strongly preferred. Experience using Xtime and Dealertrack is a plus. Customer Service Excellence Proven ability to build relationships, earn customer trust, and create exceptional service experiences.

Professional communication skills with the ability to explain technical information in a customer-friendly manner. Comfortable managing difficult conversations while maintaining a positive attitude. Organization & Productivity Strong multitasking, organization, and time management skills. Ability to prioritize multiple repair orders in a fast-paced dealership environment.

Detail-oriented with accurate documentation and follow-through. Automotive Knowledge Understanding of automotive maintenance and repair processes. Ability to confidently discuss maintenance recommendations, warranties, estimates, and repair timelines with customers. Apply today and discover why talented Service Advisors choose to build their careers with Winner Automotive.