Senior System Administrator- IT Operations

IT Operations team is responsible to monitor the IT Infrastructure & Batch environment of entire Colruyt Group and to ensure its high availability. We trigger relevant actions to ensure the upkeep of our IT Infrastructure and act as a first-line support to our service consumers. We add value to the business by ensuring the issue resolution as fast as possible and strive to prevent delays/outages in coordination with other technical teams.

We monitor and support Colruyt Group Pre-Production and Production environments in 24x7 shifts with a global team presence in Belgium and India. We are quite active in the following best practices of ITIL Framework: Batch & Event Management Incident Management Change Management Disaster/Major Incident Management As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to

• Guarantee the quality, integrity, maturity, and service orientation towards our service consumers
• An expert in Mainframe Batch monitoring.

Nice to have

Relevant experience in IT Infrastructure monitoring (Event monitoring)

• Have enough awareness of the Infrastructure & Batch environment, can assess the level of impact and capable of addressing them
• Handle all technical escalations
• Setup the necessary procedures & documentation
• Oversee the health of infrastructure systems and provide inputs towards continuous improvements
• Makes a report of shift operations as needed Responsibilities & Main tasks: (During your shift window)
• Capable of executing all tasks as a “Mainframe Batch Operator”
• Monitor different work dashboards (Eg: Batch, Event, Incident…) and trigger appropriate actions
• Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, ...)
• Ensure, the IT Operators follow the available procedures, documentation, & knowledge base
• Provide break-fix support & act as a technical escalation point
• Oversee the management of Batch, Incident, Event & Change handling and required follow-up
• Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.
• Take lead in disaster meetings and help the stakeholders to address the issue(s)
• Up to date w.r.t the knowledge of Infrastructure/Batch environment
• Capable to assess the criticality of given situation and come out with alternatives
• Quickly adaptable to the ongoing changes in the environment
• Share the knowledge/questions with team or respective stakeholders
• Identify the needs (or problems) and trigger relevant actions
• Provide input towards possible automation and service/process improvements Skills required Technical
• Very good understanding of ITIL V3/V4 Fundamentals
• Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc.
• Fair knowledge of Windows & Linux Operating Systems
• Strong Mainframe fundamentals
• Good foundation of networking concepts
• Nice to have: Knowledge & experience working with different automation tooling within IT Operations Behavioral
• Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts
• Very good communication & coordination skills
• Very good team player
• Very good analytical thinking and problem-solving abilities
• Self-driven, committed, process Oriented and able to handle challenging situations
• Open to take-up additional responsibilities as and when needed Experience
• 5-10 years relevant experience working in IT Operations domain Education
• B.Tech, B.Sc, BCA or MCA