Customer Service Officer

Casual $47.46 Gross per hour + Superannuation Our Values| Respect | Integrity | Teamwork | Service Excellence | Innovation About the Opportunity Join our Customer Service team and be the welcoming first point of contact for Glenelg Shire Council. You will be working across our Portland and Heywood Customer Service Centres, assisting our community through face to face, telephone and email channels, responding to enquiries, processing payments, managing bookings and providing a range of administrative support.

You’ll use your initiative, think on your feet and help customers find the right information or connect with the right person, while contributing to a positive and professional customer experience. For further information on the position please refer to the Position Description . What you need to Succeed We’re looking for someone who genuinely enjoys helping people and can communicate confidently and respectfully with a diverse range of customers.

You’ll be organised, adaptable and able to manage priorities while maintaining accuracy and attention to detail. You’ll bring strong customer service and communication skills, the ability to think on your feet and a willingness to learn Council systems, services and processes. Most importantly, you’ll be a positive and reliable team member who takes pride in providing a welcoming, professional and helpful experience for our community.

To apply for this position please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role. Why work for us? A career with Glenelg Shire Council starts with a desire to go further. Here you will care about empowering our community and see the impact of the work you do.

We have a values-based culture and offer a range of training and personal development opportunities, along with a wide range of benefits for staff including salary packaging options, active social club, 24/7 Employee Assistance Program support, well-being initiatives and salary sacrifice options available for gym memberships.

Glenelg Shire Council is an equal opportunity employer and values workforce diversity and inclusion. We are committed to providing a safe working environment which embraces the diverse backgrounds and experiences of all people while providing positive employment opportunities. We take pride in being a child safe organisation and are committed to the wellbeing of children and young people, as well as our employees.

This commitment is reflected in our recruitment processes. Our Shire is renowned for its landscapes which include the Budj Bim, National Heritage Landscape, expansive beaches, scenic and rugged coast and national parks. We respectfully acknowledge the traditional lands and waters of the Gunditjmara people, Boandik people, Jardwadjali people and their respective cultural heritages.

Council embraces diversity and is committed to fostering an inclusive community. Pre-employment Requirements: All positions with Council are subject to a satisfactory ongoing National Police Check, valid Working with Children Check (Employee), medical assessment and Alcohol and Other Drug Screening. How to Apply: To apply for this position please click on the Apply Now button at the bottom of this page.

You will be guided to complete our online application form. W hen submitting your application, please ensure you upload the following supporting documents: A brief cover letter demonstrating your suitability for the role, including addressing the Key Selection Criteria detailed in the Position Description. Resume. Copies of relevant qualifications (if applicable).

Applications Close: Thursday 29 October 2026 at 11:59pm Looking for further information please contact: Name: Nerida Jacobs Position: Senior Customer Service Officer Contact Phone: 03 5522 2168 Privacy Statement: Click here to view Council’s Privacy Statement.