Customer Service - Customer Service Representative

When you work for Capitol City Produce, you discover we are all about people. Whether you are a team member or a customer, we have a singular focus: improving your experience. We gain our energy from creating “Wow!” experiences. So join our team and let us “Wow” you! We're Hiring: Customer Service Representative (Full-Time) | Robertsdale, AL Capitol City Produce is growing, and we’re on the lookout for an EXCEPTIONAL Customer Service Representative to join our team!

If you thrive in a fast-paced environment, are detail-oriented, and deliver top-tier professionalism under pressure, we want to hear from you. What You’ll Do: As a valued member of our family-owned business, you’ll play a key role in providing outstanding service to our customers. This position is responsible for: Accurately taking and entering customer orders via phone.

Monitoring customer order patterns and identifying trends or concerns. Proactively contacting appropriate personnel to resolve issues. Managing multiple high-volume phone lines with professionalism and efficiency. Supporting customers with questions or updates regarding products or services. Why You’ll Love It Here: At Capitol City Produce, we invest in our team and offer benefits that go beyond the basics: Weekly Pay & On-Demand Pay Access Paid Vacations and Holidays Medical, Dental, Vision & Supplemental Insurance Options 401(k) with Company Match Wellness Program & Employee Development Secured Access Facility Opportunities for Advancement Family-Owned Culture with 70+ Years of Service Excellence What You Bring to the Table: ✔ High school diploma or equivalent ✔ 3–6 years of customer service experience (required) ✔ Excellent communication and problem-solving skills ✔ Friendly, helpful, and professional demeanor ✔ Proficient in 10-key data entry ✔ Experience with Google Suite and Excel ✔ Ability to work flexible hours, including evenings, weekends, and occasional holidays Schedule Requirements: Must be available to work one Saturday morning or holiday following training Occasional mid/night shifts may be required Capitol City Produce is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.