Jira & Confluence Administrator

Must Have Skills: Required Skills

• Jira & Confluence Administrator: Responsible for administration, configuration, access management, application support, monitoring, troubleshooting, governance, and maintenance of Jira and Confluence platforms. The resource should have hands-on experience with Jira workflows, schemes, custom fields, permissions, Confluence spaces, marketplace apps, integrations, automation, and user management. For migration programs, the resource should also support Data Center-to-Cloud readiness assessment, configuration cleanup, test migrations, validation, production cutover, and post-migration hypercare. Experience on Tempo timesheet plugin would be added advantage .

Nice to Have

Self-starter / Independent Delivery Executive Communication Key Responsibilities Administer and maintain Jira and Confluence Data Center and/or Cloud environments. Experience on Tempo timesheet plugin would be added advantage. Configure Jira projects, issue types, workflows, screens, fields, schemes, permissions, notifications, and project roles.

Manage Confluence spaces, templates, permissions, user access, and content governance. Perform user, group, role, and access administration in accordance with organizational security requirements. Support Jira and Confluence configuration changes based on business and project requirements. Manage and troubleshoot integrations, marketplace apps/plugins, automation rules, and platform dependencies.

Monitor application health, performance, storage, licensing, and system utilization. Perform routine administration activities including application upgrades, maintenance, housekeeping, and configuration reviews. Investigate and resolve platform incidents, service requests, access issues, and configuration-related problems.

Support backup, restore, disaster recovery, and business continuity activities. Maintain platform documentation, configuration records, operational procedures, and administrative standards. Apply platform governance and configuration standards to minimize unnecessary customization and technical debt. Coordinate with Atlassian, marketplace vendors, infrastructure, security, IAM, and other technical teams for issue resolution.

Support Jira and Confluence Data Center to Cloud migration activities including configuration assessment, cleanup, migration preparation, validation, and post-migration support. Assist with migration rehearsals, production cutover, hypercare, and reconciliation of migrated configurations and content. Identify obsolete projects, spaces, users, configurations, custom fields, workflows, and apps as part of platform cleanup activities.

Support testing and validation of workflows, permissions, integrations, apps, and migrated data. Provide technical support and guidance to Jira/Confluence project administrators and business users. Experience on Tempo timesheet plugin would be added advantage .