Customer Service Representative - Davao (Onsite)

Description

Overview

Snapscale is seeking a Customer Service Representative to join our growing team in an onsite setup . This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.

Key Responsibilities

Interact with customers via phone, email, or in person to provide information and resolve inquiries or issues Handle customer complaints by providing appropriate solutions and alternatives within established guidelines Assist with collections, invoicing, and other administrative support tasks, including conducting call quality checks and related operational activities Maintain a positive, empathetic, and professional attitude when assisting customers Process orders, forms, applications, and requests accurately and efficiently Maintain detailed records of customer interactions, transactions, comments, and complaints Coordinate with internal departments to ensure customer concerns are addressed promptly Follow company communication procedures, policies, and service standards Stay up to date with company products, services, and policies Help ensure customer satisfaction by providing timely feedback and escalating issues when necessary Perks: Health Maintenance Organization (HMO) Government-mandated benefits 13th month pay Night differential pay Transportation allowance Perfect attendance bonus Other employee incentives Yearly salary increase Free lunch everyday Opportunities for career growth and development Fun and supportive working environment

Requirements

Minimum of 1 year of experience in the BPO, customer service, or a related industry Accounts Receivable (AR) and Billing experience is preferred Strong verbal communication skills with the ability to communicate clearly, professionally, and confidently over the phone Excellent written English communication skills for handling professional email and chat correspondence Highly organized, detail-oriented, and able to manage multiple priorities while meeting deadlines Demonstrates patience, professionalism, and a solutions-oriented approach when handling customer concerns Collaborative team player with a proactive mindset, strong ownership, and accountability Ability to follow established processes, adapt to feedback, and consistently deliver high-quality customer service Proficient in using CRM systems, ticketing platforms, and standard office applications (e.

g., Microsoft Office or Google Workspace) Must be willing to work in an onsite setup