Guest Service Representative

GUEST SERVICE REPRESENTATIVE Half Moon Bay Lodge ABOUT THE PROPERTY Located less than a mile from the Pacific Ocean in beautiful Half Moon Bay, Half Moon Bay Lodge is a charming coastal retreat with hacienda-style architecture and a relaxed, welcoming atmosphere. The 80-room property features spacious accommodations, an outdoor heated pool and hot tub, fire pit and lounge areas, complimentary breakfast, fitness center and sauna, and easy access to Half Moon Bay Golf Links.

With 3,600 square feet of flexible event space and a location close to beaches, coastal trails, golf, and downtown Half Moon Bay, the Lodge offers a comfortable home base for both leisure and group stays. THE ROLE As a Guest Service Representative, you’ll be one of the first faces our guests see and an important part of their overall hotel experience.

You’ll create a warm welcome, help guests throughout their stay, and keep front desk operations running smoothly with professionalism, accuracy, and genuine hospitality. You will: Welcome arriving guests and provide a friendly, efficient check-in experience Process guest departures, close accounts, and ensure charges are accurate Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience Stay informed about hotel amenities, in-house activities, and local events so you can confidently assist guests Answer incoming calls, assist with outgoing calls, and manage wake-up call requests Receive, sort, and distribute guest mail, messages, and other communications Maintain accurate front desk logs and communication tools to keep the team informed Communicate effectively with guests and fellow team members across departments Assist other hotel teams as needed to support the overall guest experience Maintain a professional, positive, and courteous presence throughout every guest interaction WHAT SUCCESS LOOKS LIKE Success means guests feel welcomed, cared for, and confident that they’re in good hands.

You’ll keep the front desk organized and running efficiently while handling each interaction with warmth and professionalism. You’ll be someone guests can rely on for answers, solutions, and a great first impression—and someone your team can count on to follow through. WHAT WE’RE LOOKING FOR 1+ year of customer service or related experience preferred Previous hotel front desk experience is a plus, but not required Genuine passion for creating memorable guest experiences Strong verbal and written communication skills Friendly, professional, and confident when interacting with guests Strong attention to detail and accuracy Ability to prioritize, stay organized, and make good judgments in a fast-paced environment Comfortable handling cash, credit transactions, and basic accounting procedures Basic computer, typing, and cash register skills Dependable and willing to support the team wherever needed Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.

Ability to work a flexible schedule, including weekends, evenings, and holidays WHAT WE OFFER 401(k) Vacation & Sick Leave Team Member Travel Program: Hotel & Dining discounts Opportunities to connect, give back, and build community through team events & volunteering. POSITION DETAILS Hourly Rate Range: $19.00 - $20.00 Part-Time