Chat/Email Support Executive

Job Responsibilities

• Respond to customer queries in a timely and accurate way, via email or chat * Identify customer needs and help customers use specific features * Update our internal databases with information about technical issues and useful discussions with customers * Share feature requests and effective workarounds with team members * Inform customers about new features and functionalities * Follow up with customers to ensure their technical issues are resolved * Gather customer feedback and share with our Product, Sales or Marketing teams * Assist in training junior Customer Support Representatives Job Requirements: * Experience as a Customer Support Specialist or similar CS role * Experience using help desk software and remote support tools * Understanding of how CRM systems work * Excellent communication and problem-solving skills * Multi-tasking abilities * Patience when handling tough cases * Familiarity with our industry is a plus *Location: Lahore