Segment Manager (Business Banking)

Responsibilities

Ensure strict compliance with regulatory requirements and bank policies; identify operational risks and assist in implementing measures Assist in updating business strategies and operational protocols to ensure risks remain within prescribed targets Assist in cross-departmental compliance communication, cascade policy updates to staff, and support the implementation of new internal controls Handle compliance tracking, report operational issues, and support internal/external audits and regulatory inspections Assist in identifying team training needs regarding compliance and fulfill statutory due diligence duties Business Strategy & Analytics : Define clear business goals and management strategies for different customer segments Segment customers by financial value to assist in optimizing resource allocation Assist management in strategic business planning and continuously monitor segment performance Formulate and monitor marketing plans to maximize segment contribution and drive revenue growth Lead customer lifecycle initiatives, including customer cross-selling, up-selling, and retention Leverage smart technologies and data tools to drive innovative banking solutions Analyze customer behavior and business trends using data analytics and statistical models Requirements Degree holder or above with major in Business Administration, Management, Finance or related disciplines Professional qualifications such as CFP, CFA, CFMP, or CM/CPM(HK) are highly preferred At least 3 years working experience in the banking industry Good command of spoken and written Chinese and English.

Mandarin would be an advantage Proficient in MS Office (Word, Excel, PowerPoint) and AI tools Strong understanding of banking operations, SME solutions, local regulatory requirements, and market best practices Proven coordination, management, and stakeholder engagement capabilities Demonstrated ability to drive organizational change and optimize business processes