Customer Service Representative

We are in search of a Customer Solution Representative to join our growing team. You will be responsible for meeting the specific needs of our customers while ensuring a high level of productivity, order processing, identifying and resolving order issues, and assisting sales representatives.

Responsibilities Include

Provide timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders and changes according to established department policies and procedures. Process orders that are sent in from Sales Representatives and act as a point of contact regarding open orders. Maintain various accounts and review open orders.

Pull Material Safety Data Sheets and copy as required for customers. Research customers concern's and follow through to resolution. Stay up to date on product offerings. Able to identify correct products for specific challenges. Other duties as assigned by supervisor.