Volunteer Services Coordinator

Volunteer Services Coordinator General Description The Volunteer Services Coordinator supports in the administration of the volunteer program at the Detroit Zoological Society (DZS) by helping to plan, implement and maintain all activities that pertain to recruitment, training, supervision, recognition, and evaluation of volunteers.

The DZS supports more than 1,000 volunteers in a variety of capacities and relies on their support to make many of the programs and events the Detroit Zoo and Belle Isle Nature Center host, possible. The Volunteer Services Coordinator will support, both publicly and privately, the principles of the Detroit Zoological Society, maintain a professional manner when dealing with all constituencies and always preserve an important level of confidentiality.

Principal Duties and Responsibilities Maintains and updates the volunteer database (Volunteer Hub) by coordinating and posting shift opportunities from across the organization. Supports and coordinates the development of volunteer recruitment, including orientations and trainings. Assist with recruitment, check-in and placement for special events including early morning, evening and weekend shifts.

Supports volunteer retention through timely, efficient, and accurate communication and problem solving. Represents the Detroit Zoological Society at community engagement events. Ability to work with diverse volunteers, guests and community partners. Partner with Volunteer Services Manager and Assistant Manager to ensure department coverage.

Perform other duties as assigned.

Qualifications

Education and Experience

Associate’s or bachelor’s degree in Non-Profit Leadership, Human Resources, Communications, Public Relations or related field. 1-3 years of experience coordinating volunteers, preferred. Knowledge, Skills, and Abilities Must be available for weekday, weekend and evening shifts; flexible schedule required. Working knowledge of Google Suite, Microsoft Office Suite and basic database management.

Excellent organizational and communication skills. Excellent customer service skills. Ability to meet deadlines and excellent time management. Ability to interact with various age groups in a professional manner. Preferred Experience with volunteer administration is preferred. Experience with event planning is beneficial.

Working Conditions The Detroit Zoological Society is open seven days a week. Regular work schedule includes evenings and weekends and occasional early mornings. The work environment is generally comfortable and most work is indoors although the position requires work outdoors with exposure to seasonal weather conditions for special events and various regular activities of the Volunteer Services department.

Physical Requirements This position requires sitting, standing, walking, bending, and stooping for extended periods, lifting and moving up to 20 pounds, and using standard office equipment and the computer. The individual must be able to perform the job's essential functions satisfactorily with or without accommodations.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role. Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.