Volunteer Services Coordinator

Shift/Pattern and FLSA Status: Full-Time, Non-Exempt Hybrid Work Eligible: Hybrid Eligible JOB SUMMARY The Volunteer Services Coordinator supports the recruitment, placement, and onboarding of volunteers across Meals on Wheels Central Texas. This position serves as the primary point of contact for departmental volunteer requests, coordinates volunteer match calls, develops recruitment strategies for new and existing volunteer roles, and facilitates meaningful volunteer experiences that support organizational goals.

The coordinator partners with staff and prospective volunteers, including corporate groups, university students and individual volunteers, to develop meaningful volunteer opportunities that support operational needs while providing engaging and impactful service experiences. This role helps expand volunteer involvement across the agency by managing the volunteer placement process from initial request through onboarding and ongoing support.

QUALIFICATIONS

High school diploma or GED required; bachelor's degree preferred. Two years of experience in volunteer coordination, recruitment, program coordination, customer service, or a related field. Strong interpersonal, organizational, and communication skills. Experience managing multiple projects and stakeholders simultaneously.

Proficiency with databases, CRM platforms, or volunteer management systems. Ability to build relationships with volunteers, staff, and community partners. Bilingual English/Spanish preferred not required. Valid Texas driver's license and reliable transportation required.

KEY RESPONSIBILITIES

Coordinate the Volunteer Request Process, partner with departments to assess volunteer needs, develop role descriptions, and support successful volunteer engagement. Conduct volunteer match calls and assess volunteer skills, interests, availability, and experience to identify appropriate placement opportunities. Recruit volunteers for opportunities across the organization, including office, project-based, internship and one-time group roles.

Oversee the volunteer application process from initial inquiry through placement, including responding to volunteer phone calls and emails, reviewing applications, coordinating screening activities, and supporting onboarding efforts. Collaborate with the Volunteer Recruitment Manager to develop and implement targeted recruitment strategies to meet departmental volunteer needs.

Coordinate the development of one-time and group volunteer projects by partnering with departments and community organizations to identify needs and design meaningful service opportunities. Build and maintain relationships with businesses, corporate volunteer programs, community organizations, and educational institutions.

Coordinate background checks, volunteer records, onboarding documentation, and data management. Track recruitment and placement activities, maintain volunteer databases, and prepare reports as needed. Support volunteer recruitment events, community outreach efforts, and organizational initiatives. Promote positive volunteer experiences through responsive communication and strong cross-departmental collaboration.

Perform additional duties and responsibilities in support of Volunteer Services operations, as needed. WORKPLACE ENVIRONMENT AND PHYSICAL DEMANDS Constantly works in an office, field, or service setting. Constantly requires regular use of computers and standard equipment. Occasionally travels locally. Occasionally works nights and/or weekends.

Frequent periods of sitting or standing, moving within the workspace. Occasionally lifts or transports items up to 35–50 pounds. Constant communication via phone, email, and in-person is essential. Reasonable accommodation will be made in accordance with ADA standards. Meals on Wheels Central Texas provides equal employment opportunities to all applicants and employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, you will be given written instructions and an opportunity to contact SSA and/or DHS before any adverse action is taken.

Employers may not use E-Verify to pre-screen job applicants and may not influence the choice of documents presented for Form I-9.