IT Support Technician

Description Manage, maintain, and provide ongoing support for the organization's entire end-user computing environment in a mixed Windows and macOS environment. The role includes delivering fast and professional technical support, both in-person and remotely, solving hardware and software issues, and ensuring continuous and smooth business operations.

Key Responsibilities

Technical Support and Troubleshooting: Respond to service requests via the ticketing system, phone, or in person. Diagnose and resolve issues across both Windows and macOS operating systems. Support corporate software and tools including Office 365, Slack, Zoom, Teams, Adobe suite, anti-virus software, and VPN connections.

Troubleshoot and repair hardware faults on laptops and desktops (PCs and Mac. Books). Endpoint Management and Deployment: Prepare, configure, and set up computer workstations for onboarding employees. Manage and automate Mac deployment using MDM systems like Jamf or Apple Business Manager, and PCs using Intune. Set up and maintain peripheral equipment, including network printers, docking stations, and meeting room display systems.

Track and manage the company's technology hardware inventory and software licenses. Networks and Information Security: Create and manage user accounts and permissions in Active Directory Resolve basic network and connectivity issues (Wi-Fi, wired network connections). Enforce corporate information security policies on endpoints, including disk encryption and security updates.

Requirements

Graduate of a computer technician, network technician, or network administration course At least 1 year of experience as an IT technician or Helpdesk specialist in a mixed environment (PC and Mac) – Required. Official Apple or Microsoft certifications – Significant advantage. Deep understanding of Windows and macOS operating systems at an administrative level.

Basic understanding of networking and protocols (IP, DNS, DHCP). Experience with endpoint management tools (such as Jamf, Kandji, Intune) – Significant advantage. High service orientation, patience, and the ability to explain technical concepts in simple terms. Ability to work independently, manage time effectively, and prioritize tasks under pressure.

Fluent Hebrew and a very high level of technical English.