IT Support Officer

Job Summary

We are seeking a proactive and detail-oriented IT Support Officer to support the IT Systems Specialist in providing first- and second-level technical support across the organization. The successful candidate will assist in ensuring the smooth operation of IT systems, applications, and infrastructure while delivering excellent user support and upholding high standards of system availability, security, and data protection.

Key Responsibilities

Provide timely and effective technical support to end-users across hardware, software, network, and business applications Respond to and resolve IT incidents and service requests within agreed service-level timelines Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment Manage user access, including account creation, permissions, and password resets Monitor IT systems and escalate complex issues to minimize downtime Perform routine system checks, updates, and basic preventive maintenance Maintain accurate documentation of incidents, requests, and resolutions Support staff onboarding and offboarding by provisioning and revoking IT access Deliver basic IT training and user awareness sessions when required Assist with IT projects, system upgrades, and new technology deployments Ensure compliance with IT policies, data security, and confidentiality standards Prepare periodic IT support and performance reports Recommend improvements to IT processes and service delivery Requirements Requirements Minimum of a bachelor’s degree in computer science, Information Technology, or a related field Relevant professional certifications will be an added advantage Strong IT support and troubleshooting skills Solid understanding of networking and operating systems Excellent problem-solving and analytical ability Strong communication and interpersonal skills Good time management and attention to detail Customer-focused and service-oriented mindset Technical Skills Good working knowledge of Microsoft 365 (Office 365) tools Proficiency in Windows and macOS operating systems Experience supporting Zoho applications Basic knowledge of project management tools and software support systems Benefits Benefits HMO & Pension