Customer Service Representative

Make a real impact by supporting customers who help keep our hospitals, hotels, aged care facilities and food businesses safe. Ecolab is a global leader in water, hygiene and infection prevention solutions. We partner with organisations that keep communities healthy, clean and operating with confidence. Join our high-performing Customer Service team and help deliver exceptional support to our customers across Australia and New Zealand.

About the Role

We are seeking a Customer Service Specialist with strong phone-based service experience and a passion for helping customers. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and can confidently support customers with order queries, product information and service requests.

What You’ll Do In this role, you will: Provide friendly, efficient and professional phone-based customer service to Ecolab customers Process manual orders with accuracy and attention to detail Track and follow up customer deliveries, ensuring orders arrive on time Liaise with internal teams (logistics, sales, service) to resolve customer queries Maintain accurate customer records and uphold Ecolab’s service standards Support general administration and workflow improvements as needed What You Bring To thrive in this role, you will have: Previous experience in a phone-based customer service environment (essential) Strong communication skills with the ability to build rapport quickly High attention to detail and confidence in processing orders or data Ability to prioritise tasks and work efficiently in a fast-paced setting A positive, customer-first attitude and willingness to go the extra mile Experience in order management or logistics is highly regarded (but not essential) Why Join Ecolab Be part of a global leader in sustainability, hygiene, and public health Work with a supportive, collaborative team who genuinely care about customers Hybrid work options available after onboarding Opportunity for contract extension or future permanent opportunities Work for a purpose-driven organisation making a real community impact Apply Today If you’re passionate about customer service and want to be part of a company that makes a difference every day, we’d love to hear from you.

Apply now and start your journey with Ecolab.