Modern Workspace Engineer

COMPANY OVERVIEW: Based in Silicon Valley, Bridgepointe was founded in 2002 on the principle that businesses need a strategic partner and advocate when procuring, implementing, and maintaining technology services and infrastructure. The Company’s IT Strategists offer business leaders direct access to a large portfolio of vendor-agnostic solutions, employing a six-step advisory model that starts with getting to know a client’s business, challenges, and goals, and culminates in recommendations and support around supplier selection.

Bridgepointe’s expert IT Strategists help clients achieve optimal results without costly consulting agreements. In January 2022, Bridgepointe announced a strategic growth investment from Charlesbank Capital Partners, raising more than $100 million as part of the transaction to fuel organic growth and fund acquisitions.

Following this investment, Bridgepointe is adding to its fast-paced, entrepreneurial, and highly successful Leadership Team. Since January, the firm has made over two dozen strategic growth investments and has expanded its sales efforts nationwide.

Job Summary

The Modern Workspace/Endpoint Engineer is part of a team that supports and enhances a modern enterprise computing environment spanning Windows, macOS, mobile devices, Microsoft 365, identity, VDI/DaaS, and cloud-connected technologies. The role is responsible for endpoint provisioning, software deployment, device management, Active Directory/Azure AD administration, Group Policy, MDM/MAM, automation, troubleshooting, and technical documentation.

The ideal candidate has 2+ years of enterprise computing experience and hands-on knowledge of technologies such as Intune, Autopilot, SCCM/MECM, Ivanti, Workspace ONE, Power. Shell, Microsoft 365, Azure/AWS, and virtual desktop solutions. Principal Duties: Administer, maintain, and support the organization’s enterprise endpoint computing environment, including Windows, macOS, mobile, and virtual desktop platforms.

Manage endpoint provisioning, configuration, imaging, application deployment, patching, and lifecycle management. Administer and optimize identity and access services, including Active Directory, cloud-based directory services, and Group Policy. Manage mobile device and application management solutions supporting corporate-owned and BYOD devices.

Administer and support Microsoft 365 services, including collaboration, productivity, security, and licensing. Support and troubleshoot virtual desktop, cloud, and related enterprise infrastructure technologies. Develop and maintain automation and scripting solutions to improve efficiency, consistency, and reliability.

Troubleshoot and resolve complex endpoint, application, identity, and infrastructure issues, serving as an escalation resource when needed. Monitor endpoint performance, security, compliance, and user experience, identifying and implementing opportunities for improvement. Develop and maintain technical documentation, operating procedures, knowledge articles, and support standards.

Establish and continuously improve technical support processes and operational practices. Utilize enterprise ticketing, monitoring, and management systems to track incidents, identify trends, and support service reliability. Partner with infrastructure, security, application, and support teams to implement technology solutions and resolve cross-functional technical issues.

Evaluate emerging technologies and recommend enhancements that improve security, reliability, automation, and the employee computing experience. Perform other related duties and participate in technology initiatives as assigned.

Essential Functions

Ability to work well individually as well as in a team environment Excellent oral and written communication skills Excellent customer service skills Ability to work with little or no supervision Ability to work on-prem Monday-Friday Detail oriented and strong organizational, time and stress management skills Strong analytical and problem-solving skills Ability to handle multiple applications Excellent interpersonal skills Self-starter with demonstrated ability to make decisions Proven ability to learn quickly and independently train themselves on existing and new technologies and technology platforms Basic Qualifications: 2+ years of experience managing a modern corporate computing environment.

Experience building support processes and writing technical support documentation. Proficiency with Windows and MacOS imaging techniques and troubleshooting. Experience with Windows, MacOS, and light-touch / zero-touch programs like Windows Autopilot preferred. Experience supporting software packaging and deployment. Ivanti End.

Point Manager, SCCM/MECM and Intune preferred. Experience managing, configuring, and optimizing both on-prem Active Directory and Azure AD for multiple domains. Mid-level engineer level experience in the field of modern computing, with an emphasis on support and operational engineering. Experience configuring and optimizing Group Policy.

Experience with cloud infrastructure such as Amazon Web Services or Microsoft Azure preferred. Experience with MDM/MAM technologies to support both company-issued and BYOD devices in the following device classes: phones, tablets, handhelds, and laptops. Experience with Air. Watch/Workspace One and Intune preferred. Experience administering a modern enterprise computing environment.

Exposure to support ticketing and enterprise infrastructure management platforms. Solar. Winds experience preferred. Working knowledge of scripting and automation. Power. Shell or Ansible experience preferred. Experience managing, optimizing, and troubleshooting VDI/DaaS environment. Experience with Dizzion preferred.

Proficiency in administering M365 services and licensing models, including Exchange Online, SharePoint Online, Teams, the Office suite, One Drive, etc. Experience with Bit. Locker, Power BI, and Defender preferred. Experience maintaining, enhancing, and customizing user experience monitoring tools. Position Type, Expected Hours of Work and Travel: This role will be required to be on-site, Monday-Friday, at a facility located in Media, Pa.

Candidates must live within a 50-mile radius of the location to be considered. No Travel Bridgepointe Technologies, LLC is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

For more information, please send an email to Talent.Acquisition@bpt3.net, or visit https://www.bridgepointetechnologies.com/ to learn more about Bridgepointe.