Administrative Assistant - DeWitt

Job Title : Administrative Assistant – Dewitt Location Reports to: Administrative Director Accountable to: Senior Administrative Director and Chief Operating Officer Position Overview: The Administrative Assistant – Dewitt Location serves as a vital point of contact for individuals seeking mental health and other services, ensuring a welcoming, professional, and trauma-informed experience.

This role provides administrative support to programs from the Dewitt County Office while upholding principles of respect, safety, and collaboration. Knowledge, Skills, and Abilities: Trauma-Informed Customer Service: Understanding of trauma-informed principles and ability to create a welcoming, safe, and supportive environment for clients and guests.

Strong Interpersonal Skills: Ability to engage with clients, staff, and community partners with empathy, active listening, and professionalism. Crisis Sensitivity: Ability to remain calm, provide appropriate responses, and connect individuals to support when distress or crisis arises. Team Collaboration: Works effectively as part of an interdisciplinary team in a healthcare setting.

Proficiency in Microsoft Office: Competence in Word, Excel, Outlook, and Teams, along with electronic health records. Attention to Detail & Organization: Ability to manage scheduling, reminders, data entry, and document organization with accuracy. Adaptability: Comfortable navigating ambiguity, change, and evolving program needs in a dynamic integrated health environment.

Reliability and Attendance: Demonstrated record of strong, dependable attendance. Independent and Team-Based Work: Proven ability to work effectively both as part of a team and independently. HIPAA Knowledge and Confidentiality: Knowledge of HIPAA requirements and the ability to protect confidential client information in accordance with organizational policies and applicable regulations.

Core Responsibilities: Frontline Engagement: Warmly greet individuals presenting for services, answer inquiries, and provide trauma-informed customer service. Communication Hub: Facilitate smooth communication between clients, providers, and program staff to enhance service delivery. Resource Connection: Provide clients with information about available internal and community-based resources.

Administrative Support: Assist with various administrative tasks. Office Coordination: Maintain an organized workspace, assist in monitoring sufficient office supplies, and handle filing, copying, and scanning. Client Scheduling: Coordinate and schedule client appointments with multiple providers, ensuring accurate and timely communication of appointment information.

Client and Billing Records: Maintain accurate, complete, and up-to-date client files and billing information while safeguarding confidentiality.

Education

High school diploma or equivalent. A valid driver's license, reliable means of transportation, and proof of automobile insurance coverage are required. Prior experience in a mental health, social services, or healthcare setting preferred.