TxDMV - VTR Regional Service Center Manager - El Paso

State Classification: RSC Manager II (1601) SUBMISSION OF APPLICATION To apply for this position, select the "Apply for Job" button and sign in with your username and password. Or, if you have not already created an account, click "Register Now" and complete the required information. If you are viewing this job from Workin.

Texas , select the "Apply" button and sign in with your username and password. TxDMV does not accept paper applications. You will be required to attach a résumé to your application which will be used for screening purposes. Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.

Your résumé must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5162 when contacted to schedule an interview.

GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Manages an administrative/technical support staff engaged in vehicle titles and registration related work activities in the Vehicle Titles and Registration (VTR) Division, El Palso Regional Service Center. Work involves but is not limited to the scheduling and coordination of daily operations, overseeing detailed update of applicable databases, and preparation of information and documents.

Work requires contact with governmental officials, private entities and the public. Employees at this level are virtually self-supervising and assume direct accountability for the work product.

ESSENTIAL DUTIES

Oversees vehicle titles and registration customer service-related activities; plans, organizes, schedules and coordinates daily operations; prioritizes and monitors status of workload activities. Provides information, answers questions, prepares and oversees preparation of responses, reports and/or complex correspondence.

Maintains liaison with governmental officials and provides expertise and highly technical assistance to support operations. Researches, analyzes data and corresponds or confers with the public, private entities and other governmental agencies to provide information and advice on program activities. Ensures compliance with applicable laws, rules and regulations.

Interprets policies, procedures, court opinions and applicable laws. Represents the department to county government or law enforcement authorities, automobile dealers, salvage yard owners, trucking carriers and the public. Prepares and makes presentations for dealers, county tax offices and law enforcement personnel. Recommends program guidelines, policies, procedures and regulations for program activities.

Identifies, analyzes and solves vehicle identification and/or administrative problems or situations. Oversees support of automated systems within regional office to ensure coordination and integration with division automated programs. Oversees, plans, coordinates and monitors staff performance and development and conducts training activities.

Supervises staff which involves processing personnel actions, performance reviews, hiring, and coaching staff. Drives and travels to attend meetings, seminars, conferences and as required attends/testifies at court hearings. Travels up to 25% of the time. Travels by car (may include flying). May include overnight travel.

May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Performs other job-related duties as assigned. MINIMUM REQUIREMENTS Education Bachelor's degree from an accredited college or university.

(Additional work experience may be substituted for education on a year-for-year basis.) Work Experience Five (5) years' experience in high volume customer service or motor vehicle related programs. (Substitution available.) Experience and education may be substituted for one another. Supervisory Experience Three (3) years managerial, supervisory, lead worker, coordinator, or project lead experience.

(No substitution available.) Preferred Experience Management of county auto title and registration issues and communications. Managing and directing a staff of 8+ members, including performance management and delegation. Experience and skills in interviewing, hiring, and performance management of staff. Experience and skills in conflict resolution, office management, employee motivation, and achievement of key performance indicators (KPIs).

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation.

Benefits

Retirement Plan Paid Group Health & Life Insurance for employees Paid Holidays Paid Vacation Leave Paid Sick Leave Longevity Pay Dental Vision Dependent Optional Life Insurance Voluntary AD&D Insurance Dependent Health & Life Insurance Health & Dependent care flexible spending accounts Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program .

REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 90 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Job offers and continuation of employment is contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver's record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

MILITARY If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions ; click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law.

The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.