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Shipedge

Technical Account Manager

$36k to $75k

Durham, NCFull-timePosted Oct 16, 2026

Job description

  • Serves as client’s primary point of contact during the implementation phase.
  • Creates project plans, schedules and tracks projects against the plan using project schedules, status reports and communication logs.
  • Facilitates meetings with clients and internal project team members to monitor project risks and progress against the plan
  • Helps with warehouse layouts and process workflows
  • Conducts testing and evaluates results
  • Identifies Customer needs for new modules
  • Assist with creating client-training materials for existing and new system functionality. Conducts - periodic reviews and updates to the Shipedge training materials and tools
  • Open to travel for on site and remote support and training
  • Conducts post implementation user system optimization sessions, as needed
  • Report on and adhere to project milestones and Service Level Agreements
  • Tracks and report client feedback through the appropriate channels
  • Represent the company at client sites
  • Participate in post project reviews for lessons learned and best practices. Relay feedback on software and processes and make recommendations for product, training and process improvement
  • Learn new software and product release notes
  • Attends trade shows, as needed
  • Supports Sales team with web-demos and technical support as needed
  • Transitions client to Shipedge systems following project completion
  • Provides technical support to Shipedge users using our Helpdesk, email, Chat (slack) or phone.
  • Focuses on online ticket tracking and evaluates potential areas for improvement Other duties as assigned by the Director of Implementation to support Client Services Requirements
  • Explaining Technical Information Clearly
  • Identifying Process Improvements
  • Abilities to convince people why to change their current process
  • Familiar with MacOS and Windows Productivity Software
  • Follow Technical Instructions
  • Help Desk Reporting Systems
  • Meeting Deadlines
  • Multitasking and working quickly and does not get overwhelmed under pressure
  • Prioritizing & Scheduling
  • Attention (Time) Management
  • Writing Clear and Concise Emails, Memos, and Reports
  • Adaptability Salary $36,000 - $75,000 per year

Description copied from Shipedge's careers page. Read the full posting before you apply.

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