Customer Service Agent, First Party

Job Details: Job Location: Santo Domingo Office

• Santo Domingo, Distrito Nacional, Salary Range: Undisclosed, Job Shift: Full Time, The Customer Service Agent (CSA), First Party interacts with our clients’ customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.

ESSENTIAL FUNCTIONS

Maintains a professional and customer-friendly manner with each account. Engages customers in a manner consistent with all applicable federal, state and local debt collection laws; undertakes appropriate training and certification, as required. Educates customers on accounting’s terms and conditions. Identifies disputes and refunds and ensures proper resolution.

Updates client information in a timely and accurate manner. Communicates in writing and verbally (in person and/or via phone) with supervisors and managers. Executes verbal and written directions from supervisors and managers. Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.

Participates in various problem-solving and decision-making activities, as required. Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding). Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.

Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives. Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.

Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS

Prefer one or more years of customer service experience, ideally in the collections industry. Must have business proficiency (written and verbal) in English. Successful completion of a company-sponsored three-week training program. Strong interpersonal and verbal communication skills. Moderate typing skills (35 wpm). Basic math and writing skills.

Must successfully pass background check required to obtain MN Debt Collector license. Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement. Ability to maintain a predictable and consistent full-time work schedule. EDUCATIONAL REQUIREMENTS: High School diploma or GED equivalent required.

Qualifications: