Inbound Collections & Account Resolution Specialist

*Potential $500 bonus

Position Overview

Jefferson Capital Systems, LLC (NASDAQ: JCAP) is hiring Inbound Collections & Account Resolution Specialists. This role supports customers through inbound calls related to account inquiries, payment resolution, settlements, disputes, and credit bureau reporting in a structured, compliance-driven environment. Agents will engage customers to resolve account balances and establish payment arrangements using defined guidelines.

Role Expectations

• Guide conversations toward account resolution and payment outcomes
• Apply negotiation skills within defined guidelines
• Handle difficult or high-emotion customer interactions professionally
• Maintain composure with frustrated or upset customers
• Follow compliance and regulatory requirements

Key Responsibilities

• Handle inbound calls regarding account inquiries, collections, disputes, and credit reporting
• Establish payment arrangements and resolve balances within approved parameters
• Navigate difficult customer interactions professionally
• Explain account details and options clearly
• Document all interactions accurately
• Escalate complex issues when needed
• Follow FDCPA, Regulation F, and company guidelines

Candidate Profile

• Strong communication and listening skills
• Ability to remain calm and professional in difficult conversations
• Comfortable discussing payment solutions
• Able to manage high call volume
• Detail-oriented and organized
• Customer service or collections experience preferred

Benefits & Perks

• 401(k) and matching
• Health, Dental, Vision, Life, Disability, Pet Insurance
• Flexible spending accounts
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Employee discount program
• Optional insurance