Guest Relations Manager

Job Description: Guest Relations Manager Responsibilities;

• Provide upscale guest service experiences for clients throughout their stay.
• Ensure clients are properly greeted upon their arrival.
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
• Coordinate luggage collection and storage.
• Oversee check-in and check-out procedures, including reservations and financial transactions.
• Promptly address guests’ requests, like in-room dining.
• Actively listen to and resolve complaints.
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
• Inform clients of our hotel services, including breakfast and dining options.
• Promote all hotel amenities, conveniences and programs offered.
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
• Appraise team’s performance and produce regular reports.
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience.
• Examine daily duties, assign tasks and check on progress.
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
• Recommend local tourist spots, including places to dine, shop and sight-see.
• Establish friendly relationships with regular hotel clients. Requirements;
• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role.
• Understanding of all hotel management best practices and relevant laws.
• Hands-on experience with Hotel Management software (PMS).
• Proficiency in English; knowledge of other languages is a plus.
• Customer service drive with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Leadership skills along with the ability to motivate a team into high performance.
• Strong sense of responsibility and a professional presentation.
• BS degree in Hospitality Management, Tourism, Business Administration or relevant field. For latest jobs click the following link: WhatsApp Us: +97466888199 For Latest Jobs Visit: https://zurl.co/UasS For CAREER ADVICE and LATEST JOBS SUBSCRIBE on our YouTube Channel: https://zurl.co/HVpc LIKE US on OUR Facebook Page: https://zurl.co/04dn FOLLOW US on OUR Instagram: https://zurl.co/BXR3 FOLLOW US on TWITTER: https://zurl.co/m9rm FOLLOW US on LinkedIn Page: https://zurl.co/sXkQ