Service BDC Representative

At Cerritos Nissan, we are looking for a Service BDC Representative to join our team!

Why Join Our Winning Team?

Our team is full of talented and skilled people who find it a pleasure to take care of our customers. Today, many clients have the luxury of finding information online. Here at Cerritos Nissan our BDC team is just as knowledgeable about the information on features and benefits of our vehicles. Our team is entrusted to advise our customers, helping them make the best decision to meet their needs. Come and apply with Cerritos Nissan today.

What We Offer

Medical, dental and vision insurance

Life insurance available

401(K)

Paid Vacation

Paid sick time

Disability available

Flex spending plan

Employee Discounts

Responsibilities

Oversee CRM databases for communication cycles with customers

Handle incoming Service Department calls on a daily basis with a proven pre-set script and schedule service appointments

Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and maintain excellent relationships with our customers.

Educate self on latest service and product offerings, including pricing

Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers

Handle all incoming internet email leads and internet phone leads

Be available to respond to email inquiries in a professional, well-spoken manner

Prepared to interact with customers via phone calls every day (similar to call center processes)

Check email frequently and respond to inquiries immediately

Qualifications

Team player attitude

Computer proficiency using MS Office, email and general internet

Strong interpersonal communication and teamwork skills

Prompt and courteous

Enthusiastic personality

Able to work in a fast-paced environment

Willing to submit to a pre-employment background check & drug screen

Valid driver’s license and clean driving record

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *