Service BDC Representative

Job Details: Job Location: Subaru Buick Cadillac Lakeland

• Lakeland, FL, Salary Range: Undisclosed, Job Category: Automotive, Subaru Buick Cadillac Lakeland is a leading automotive dealership committed to delivering exceptional customer service and vehicle care. We foster a dynamic, team-oriented environment that values professionalism, accountability, and growth. We are currently seeking a motivated and customer-focused Service BDC Representative to join our Service Department.

Qualifications

Position Overview

The Service BDC Representative plays a critical role in driving service department performance by managing customer communications, scheduling service appointments, and supporting customer retention efforts. This role serves as a key link between our customers and service team, helping ensure a positive and efficient service experience.

Key Responsibilities

Proactively contact existing and prospective customers via phone, email, text, and CRM systems to schedule service appointments Respond promptly and professionally to inbound service inquiries Follow up on declined service recommendations and missed appointments Maintain accurate and detailed records of all customer interactions in the CRM Collaborate with Service Advisors and management to optimize scheduling and customer experience Support service marketing initiatives, appointment reminders, and customer satisfaction follow-ups Meet or exceed daily and monthly contact and appointment performance goals Qualifications Prior experience in customer service, sales, or call center environment (automotive experience preferred) Strong verbal and written communication skills Highly organized with the ability to multitask in a fast-paced environment Proficient with CRM systems and Microsoft Office Positive, energetic, and customer-first attitude Bilingual skills are a plus Pre-Employment Requirements Employment is contingent upon successful completion of a background check Pre-employment drug screening is required What We Offer Competitive compensation with performance-based incentives Medical, dental, and vision insurance 401(k) retirement plan Paid time off and paid holidays Ongoing training and career advancement opportunities Supportive, team-oriented work environment We are a Drug-Free Workplace (DFWP) and an Equal Opportunity Employer (EOE).