NOC Tier 1 Support Engineer (Onsite)

Join our team as a NOC Tier 1 Support Engineer to provide first-level technical support for VoIP systems. You’ll troubleshoot issues, manage PBX and VoIP platforms, monitor systems, and ensure excellent customer experiences.

Key Responsibilities

Provision and configure VoIP services, extensions, and PBX settings. Troubleshoot call quality, connectivity, and device issues. Monitor systems and resolve tickets efficiently within SLA. Document resolutions and maintain internal knowledge base. Communicate clearly with customers and escalate complex issues. Tools & Platforms: HubSpot, Avaya, CoreDial, SkySwitch, Splashtop, AWS, 888VoIP Why Join Us: Be part of a dynamic team where your work ensures smooth communications for our clients.

High performers proactively solve problems, maintain system stability, and deliver top-notch support.

Requirements

Experience in technical support or NOC/Helpdesk environment. Basic VoIP, SIP, and PBX knowledge. Strong troubleshooting and communication skills. Detail-oriented, reliable, and able to manage multiple tickets.

Benefits

Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday. Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent. Performance-Based Salary Increase: Enjoy a raise after regularization Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.

Employee Recognition: Be rewarded for your hard work with incentives and recognition. Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.