Referral Specialist

Hometown Health Center (HHC) is seeking a detail-oriented and compassionate Referral Specialist to coordinate specialty referrals and ensure continuity of care for our patients. This role is essential in supporting our clinical teams and maintaining strong relationships with external providers, hospitals, and insurance companies.

As a Federally Qualified Health Center (FQHC), HHC provides comprehensive medical, dental, and behavioral health services to rural communities in central Maine. Join our mission-driven team and make a meaningful impact every day.

Key Responsibilities

Manage and coordinate all medical referrals through the Electronic Health Record (EHR) system. Communicate directly with patients to provide information and build rapport. Accurately enter and retrieve data for reporting and documentation purposes. Respond to inquiries and requests with professionalism and follow-through.

Process insurance referrals and maintain detailed records of authorizations. Liaise with insurance companies to ensure timely completion of referrals and prior authorizations. Collaborate with internal teams and external partners to resolve issues and support patient care. Act as a point of contact for contracted referral support services.

Core Competencies: Strong organizational skills and ability to manage multiple priorities. Professional and courteous communication with diverse individuals. Effective telephone and interpersonal skills. High level of confidentiality and discretion. Ability to work independently and as part of a team. Accuracy and attention to detail in a high-volume environment.

Initiative and flexibility in adapting to changing workflows.

Qualifications

Minimum of 2 years of experience in a medical office, with referral coordination preferred. Knowledge of medical billing, coding, and insurance processes. Strong communication and customer service skills. Ability to collect, enter, and report data accurately. Familiarity with medical terminology and basic understanding of medical tests.

Willingness to learn and take on new responsibilities. Must comply with HHC’s employee immunization policy.

Education

High school diploma or equivalent required. Completion of a medical terminology course preferred.

Benefits

Competitive pay Medical, dental, vision life, and supplemental insurances 401(k) plan with employer match Supportive team environment and opportunities for growth Make a Difference Every Day Join HHC and help ensure patients receive the specialty care they need with compassion and efficiency. Apply today to be part of a team that values collaboration, excellence, and community impact.